Privacy Policy
Last updated: October 13, 2025
This Privacy Policy describes how Pervoro ("we", "us", or "our") collects, uses, stores, and shares information about you when you access or use our website at pervoro.online and any related services (collectively, the "Service"). By using the Service, you agree to the practices described in this policy.
1. Information We Collect
1.1 Information You Provide Directly
- Account registration: name, email address, password, and any other details you submit when creating an account.
- Purchases and billing: billing name, address, and payment details processed through our third-party payment providers.
- Communications: messages, enquiries, or feedback you send to us via email or contact forms.
- Profile information: any optional details you add to your account profile.
1.2 Information Collected Automatically
- Usage data: pages visited, features used, time spent on pages, links clicked, and referring URLs.
- Device and technical data: IP address, browser type and version, operating system, device identifiers, and screen resolution.
- Cookies and similar technologies: session cookies, persistent cookies, and comparable tracking technologies as described in Section 7.
- Log data: server logs that record requests made to our infrastructure, error reports, and performance metrics.
1.3 Information From Third Parties
- Authentication providers if you choose to sign in using a third-party service.
- Analytics and advertising partners that share aggregated or pseudonymised data with us.
- Publicly available sources used to verify or supplement account information.
2. How We Use Your Information
We use the information we collect for the following purposes:
- Service delivery: to create and manage your account, process transactions, and provide access to content and features.
- Communication: to send transactional emails, respond to your enquiries, and deliver service-related notifications.
- Improvement: to analyse usage patterns, conduct research, and improve the functionality and content of the Service.
- Marketing: to send promotional communications about products, updates, and events, where you have given consent or where we have a legitimate interest to do so.
- Security and fraud prevention: to detect, investigate, and prevent fraudulent activity, unauthorised access, and other harmful behaviour.
- Legal compliance: to fulfil obligations imposed by applicable law, regulation, or enforceable governmental requests.
- Dispute resolution: to enforce our terms of service and resolve disputes.
3. Legal Bases for Processing
We process your personal information on the following legal bases:
| Processing Purpose | Legal Basis |
|---|---|
| Providing and managing the Service | Performance of a contract |
| Responding to enquiries and support requests | Performance of a contract / Legitimate interest |
| Sending marketing communications | Consent / Legitimate interest |
| Security monitoring and fraud prevention | Legitimate interest |
| Analytics and service improvement | Legitimate interest |
| Compliance with legal obligations | Legal obligation |
4. Sharing of Information
We do not sell your personal information. We may share it in the following circumstances:
4.1 Service Providers
We engage trusted third-party companies to perform functions on our behalf, including payment processing, email delivery, cloud hosting, analytics, and customer support tooling. These providers are contractually obligated to protect your information and may only use it for the purposes we specify.
4.2 Business Transfers
If we are involved in a merger, acquisition, asset sale, or similar transaction, your information may be transferred as part of that transaction. We will notify you before your information becomes subject to a materially different privacy policy.
4.3 Legal Requirements
We may disclose your information if required to do so by law or in good-faith belief that such action is necessary to comply with a legal obligation, protect our rights or property, prevent fraud or illegal activity, or protect the personal safety of users or the public.
4.4 With Your Consent
We may share your information with third parties when you have given us explicit consent to do so.
5. Data Retention
We retain personal information for as long as necessary to fulfil the purposes described in this policy, unless a longer retention period is required by law. The criteria we use to determine retention periods include:
- The duration of your active account or subscription.
- Legal, contractual, or regulatory obligations to retain records.
- Resolution of disputes or enforcement of agreements.
When information is no longer required, we securely delete or anonymise it in accordance with our internal data management procedures.
6. Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal information:
- Access: request a copy of the personal information we hold about you.
- Correction: request that inaccurate or incomplete information be corrected.
- Deletion: request that we delete your personal information, subject to certain exceptions.
- Restriction: request that we restrict the processing of your information in certain circumstances.
- Portability: request that we provide your information in a structured, machine-readable format.
- Objection: object to processing based on legitimate interests or for direct marketing purposes.
- Withdrawal of consent: where processing is based on consent, withdraw that consent at any time without affecting the lawfulness of prior processing.
To exercise any of these rights, please contact us using the details in Section 11. We will respond within the timeframe required by applicable law. We may ask you to verify your identity before fulfilling certain requests.
7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to operate and improve the Service. Cookies are small text files stored on your device.
7.1 Types of Cookies We Use
- Essential cookies: required for the Service to function, such as session management and security tokens.
- Performance cookies: collect anonymised data about how visitors use the Service to help us improve it.
- Functionality cookies: remember your preferences and settings to provide a more personalised experience.
- Targeting and analytics cookies: used to understand user behaviour and measure the effectiveness of our communications.
7.2 Managing Cookies
You may control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Service. Where required by law, we will seek your consent before placing non-essential cookies.
8. Data Security
We implement technical and organisational measures designed to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include encrypted data transmission, access controls, and regular security assessments.
No method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security. In the event of a data breach that poses a risk to your rights and freedoms, we will notify you and any applicable authorities as required by law.
9. Children's Privacy
The Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information without appropriate consent, please contact us and we will take steps to delete such information promptly.
10. Links to Third-Party Websites
The Service may contain links to external websites or services not operated by us. This Privacy Policy applies solely to information collected through our Service. We are not responsible for the privacy practices of third-party sites and encourage you to review their respective privacy policies before providing any personal information.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will indicate the date of the most recent update at the top of this page. Where changes are material, we will provide a more prominent notice, such as an email notification or an in-Service alert. Your continued use of the Service after any changes constitutes your acceptance of the revised policy.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:
- Company: Pervoro
- Address: 1 Hill Top, Coventry CV1 5AB, United Kingdom
- Email: support@pervoro.online
- Phone: +441163260886